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Crop Quality Inspection Service
Quick Overview | Design Research Project | Service Design Approach
Using a human-centered design approach to conduct research with various stakeholders and and to design various touch points for the users.
Madhya Pradesh, India (hybrid)
> Observation of the process of conducting quality inspection.
> Immersion into the experience of learning the process of quality inspection.
> Interviews with various stakeholders to understand product usage and identify pain points.
> Interviews and surveys with around 200 beneficiaries of the service to understand the value offering and adoption of the service.
> Frameworks of Service Design Thinking to identify, prioritise, and design various touchpoints.
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